Billing Digital Transformation
2019 - 2021
Reinventing Financial Operations Through Process Innovation
As the Project Manager leading the digital transformation of billing operations, I was entrusted with addressing a critical scalability challenge. The company was growing rapidly, but existing billing processes were no longer aligned with operational demands, creating inefficiencies and increasing risk.
To support this growth, I conducted a full digital transformation of the billing function, redesigning and optimizing more than 80% of the department’s processes. The initiative focused on modernizing legacy workflows, reducing manual effort, and establishing standardized, technology-enabled controls that could scale with the business.
I led the redesign of end-to-end billing workflows, introducing digital controls, process standardization, and automation across invoice issuance and delivery. As a result, billing evolved from a constrained operational bottleneck into a reliable, scalable financial capability.
Beyond efficiency gains, the transformation strengthened financial governance, improved the customer billing experience, and created a sustainable foundation to support continued business growth.
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